In accordance with the Consumer Rights Directive 2014, most goods can be returned for any reason within 30 days for a refund, including standard delivery cost. Returned goods must be in their original condition and should have their original packaging.

Please request a return material authorization (RMA) number before sending your product back. An RMA number allows us to process your return quickly. The RMA number must be printed on the box of the item(s) you are returning.

(RMA) Number - Please call our returns department for RMA number

Gorilla Stands (Returns Department)
1A Altbarn Road (off Hawkins Road),
CO2 8LG.

+44 (0)1206 855170

9am - 5.30pm Mon-Fri

Items will need to be returned with original packing, RMA number (printed on box) and accessories unless we have otherwise stated that there is an exception.

We aim to get items repaired/replaced as quick as possible, usually within 7 days subject to availability.. Actual time scales are not guaranteed but are a guide.

If an item has been returned inside of 28 days we will try to offer a replacement where possible though this does depend on stock availability and the cosmetic condition of the returned item.

Please package your item/s sufficiently

Please make sure you package your item(s) extremely well. If item(s) are damaged in transit and it has not been packaged sufficiently you will be liable for any damage caused. This could therfore void any warranty you might have.